0400 793 374

Privacy Policy

Grout Restoration Guy
Effective Date: 4 August 2025

Grout Restoration Guy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Your name

  • Contact details (phone number, email address, physical address)

  • Details about the services you request

  • Any other information you choose to provide (e.g. through our contact form or quote request)

We may also collect non-personal information such as your IP address, browser type, and pages visited on our site, for analytics and website improvement purposes.

2. How We Collect Your Information

We collect personal information when you:

  • Submit a contact or quote request form on our website

  • Call, email, or text us directly

  • Interact with us on social media

  • Engage our services

3. How We Use Your Information

We use your personal information to:

  • Provide and deliver our services

  • Respond to your enquiries and requests

  • Send you quotes, invoices, and relevant service information

  • Improve our website and customer experience

  • Meet any legal or regulatory requirements

4. Disclosure of Your Information

We will never sell or rent your personal information.
We may share your information with:

  • Service providers who assist us in delivering our services (e.g. invoicing platforms, IT providers)

  • Government authorities or regulators if required by law

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it’s inaccurate or outdated. To do so, please contact us using the details below.

7. Cookies and Website Tracking

Essential

Essential cookies enable basic functions and are necessary for the proper function of the website.

Cookie IDPurposeDuration
wpconsent_preferencesThis cookie is used to store the user's cookie consent preferences.30 days

Our website may use cookies and similar technologies to improve your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Grout Restoration Guy
📧 thegroutrestorationguy@gmail.com
📞 0400 793 374
🌐 www.groutrestorationguy.com.au